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Refund & Cancellation Policy

Last updated 5 August 2026

This policy covers billing, cancellation, and refunds for the MedSpire Premium subscription. It forms part of the Terms of Service.

1. Try before you pay

The free tier lets you try MedSpire — including sample questions from every quiz and a set of drill decks — before you subscribe. We encourage you to use it first, so you know what Premium adds.

2. Billing and renewal

  • Premium is offered as a weekly, monthly, or annual subscription, at the prices shown on the pricing page.
  • Subscriptions renew automatically at the end of each period until you cancel.
  • Payment is taken at the start of each period.
  • Payment is by credit or debit card. Online banking (FPX) and e-wallets are not available for subscriptions.

3. Cancelling

You can cancel at any time from Settings → Billing, which opens the billing portal. When you cancel:

  • You keep Premium access until the end of the period you have already paid for.
  • You are not charged again.
  • Your account then returns to the free tier.

If Premium was added to your account directly rather than bought through the site, there is no subscription and nothing renews — this section does not apply to you. Settings → Billing will say so, and you can email us to change it.

4. Refunds

Because Premium is digital content you get access to immediately, we generally do not refund a subscription period once it has started.

We will, however, provide a refund where:

  • You were charged in error, or charged again after cancelling.
  • The Service was substantially unavailable for an extended period during your paid time and we could not resolve it.
  • A refund is required by the consumer law that applies to you.

If you think one of these applies, email aureatehather@gmail.com within 14 days of the charge with your account email and what happened. We aim to respond within a few business days and will treat requests fairly.

5. Price changes

If we change subscription prices, the new price applies from your next renewal, not the period you have already paid for. We will give reasonable notice before a renewal at a higher price.

6. Contact

Billing questions: aureatehather@gmail.com.

Jurisdiction: Malaysia. Nothing here removes any right you have under consumer law that cannot be waived.